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AppForm

Clinic Management SaaS

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The Problem

Small clinics lose patients to no-shows and manual scheduling inefficiency. Receptionists spend hours on the phone booking appointments. Patients want to book anytime, not just during business hours.

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The Solution

Built a WhatsApp bot powered by AI that handles appointment scheduling 24/7. Patients text the clinic's WhatsApp, the bot checks available slots via Google Calendar, books the appointment, and sends reminders. The clinic gets a dashboard to manage everything.

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Technical Decisions

> WhatsApp over custom app — patients already use WhatsApp, zero adoption friction

> Google Calendar as source of truth — doctors already manage their schedules there, bidirectional sync avoids double-booking

> Twilio for WhatsApp API — official Business API provider with reliable message delivery and webhook support

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Stack Breakdown

Frontend

Next.jsTailwind CSS

Clinic dashboard with calendar UI

Backend

Next.js API RoutesTwilio

40+ routes, WhatsApp webhook handlers

Database

Supabase (PostgreSQL)

25+ migrations, multi-clinic RLS

Integrations

Google CalendarTwilio

Bidirectional calendar sync, SMS + WhatsApp

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Numbers

40+

routes

25+

migrations

Visual coming soon